Successful debt management is critical to your financial health. The Department of Financial Institutions (DFI) works to keep you safe from fraud by registering and examining mortgage lenders, consumer and industrial lenders, payday lenders, wire transfer companies, state-chartered banks and state-chartered credit unions. DFI also takes complaints and investigates suspected wrongdoing on the part of those we regulate. While DFI does not directly regulate credit cards, we recognize that these also may play an important part in your financial lifestyle. We want you to have the knowledge to use all types of credit wisely and responsibly. DFI provides information and tools to help you make credit choices that are right for you.
Before signing your mortgage loan documents, make sure the lenders (both the company and individual) are licensed/registered with DFI, and see if there have been any complaints or orders filed.
How to Get Help
Use the Quick Links at right for help with debt, mortgage or foreclosure proceedings.
DFI encourages people to check the background of their loan officer, including registration status and possible enforcement actions, online using NMLS Consumer Access
or DFI's Search for a Licensee
page, or by calling 1-800-223-2579. Consumers also may use DFI's search pages and phone number to check a bank, credit union, payday lender, loan company or investment adviser or broker. DFI also takes complaints
on the industries we regulate.
The Kentucky Unemployment Bridge Program
(UBP) is a new forgivable loan option for eligible homeowners to assist them in making their mortgage payments. To be eligible, the homeowner must have experienced a job loss or reduction in income due to changing economic conditions, through no fault of their own, and demonstrate a need for assistance. Program funding can help consumers bring their mortgage current. For more information, call 866-830-7868 or visit http://www.kyhousing.org/protect/default.aspx?id=3586